Returns are accepted only if the product is unused, sealed and in the original box. Furthermore, we only accept returns within 30 days of the delivery date. Allow up to 3 business days for the return to be processed once delivered to our facility.
Return shipping is at the expense of the buyer. However, if in rare cases the product arrives defective or an incorrect item is received, please contact us for a prepaid return label which we would be happy to provide.
Be sure to include your four-digit order number within the return packaging and ship to:
Harben House Returns
2117 Goodrich Ave
Austin, TX 78704
Unfortunately, we do not accept returned product that is opened and/or used for any reason such as wrong color (excluding jane iredale cosmetics), unfavorable reaction, simply do not like, etc. If an opened/used product is returned to us, we have the discretion to mail the product back without refund.
If you are unsure whether your order qualifies for a return, please email us at Hello@HarbenHouse.com or call us at (512) 953-0512.
Orders placed before 11:00 am CST Monday - Friday will be processed and shipped the same day, excluding holidays. Orders placed at 11:00pm CST or later will be processed the following business day. Orders placed on weekends are processed the following business day. In the event that more information is required to process your order, the order may be held until the required information is collected.
We do ship internationally upon request. Shipping is calculated at the time of checkout in real time shipping rates.
All processed orders will contain tracking information. Once the order is processed, delivered, and a tracking number is obtained, Harben House has performed its duty to deliver the package.
United States Shipping
Free Standard and Priority shipping is available on all orders over $50. The only shipping provider we use at this time is USPS. Shipments are typically received within 2 to 5 business days.
We package all orders in sturdy, white, unmarked cardboard boxes. Additional padding is used for fragile items.